Trauma-Informed Practice: Real Skills for De-Escalating Conflict

By the end of this course, participants will be able to:

1. Recognise early warning signs of aggression and understand common triggers in both youth and adults.
2. Apply evidence-based communication techniques to de-escalate potentially aggressive situations.
3. Maintain personal safety while managing conflict in various environments.
4. Demonstrate appropriate emotional regulation and self-awareness in high-stress encounters.
5. Follow legal, ethical, and organisational guidelines when responding to aggression or violence.
6. Reflect critically on conflict situations to improve future responses.

This course is designed for professionals and support workers who interact with individuals prone to aggressive or challenging behaviours. Ideal participants include those working in education, youth services, mental health, social work, disability support, aged care, community services, corrections, and emergency response roles. It is also valuable for anyone in frontline or public-facing positions where de-escalation skills are essential for ensuring safety and maintaining professional boundaries.

The course consists of the following main subject areas:

• Recognising the Early Warning Signs
• Communication Techniques Between Persons
• Understanding Non-Verbal Communication & Cues
• Personal Safety Considerations
• Applying Emotional Regulation
• Legal, Ethical & Organisational Guidelines
• Reflective Practice

The following are benefits associated with taking the course:

• Improved Safety: Reduce the risk of physical or emotional harm in potentially aggressive situations.
• Early Recognition Skills: Identify warning signs of escalating behaviour before a crisis develops.
• Effective Communication Tools: Gain strategies to calmly and confidently communicate under pressure.
• Stronger Professional Boundaries: How to maintain control and assertiveness without escalating tension.
• Confidence in High-Stress Situations: Build the self-assurance to handle confrontational behaviour.
• Better Outcomes for All Involved: Support more positive interactions with individuals in distress or crisis.
• Reduced Workplace Stress: Feel more prepared and less anxious when faced with unpredictable behaviour.
• Legal and Ethical Awareness: Your role and responsibilities in managing aggression safely and professionally.
• Hands-On Learning: Benefit from practical scenarios, role-plays, and real-world examples to reinforce learning.

The Course Directing Staff are made up of former members of the UK’s Elite, top-tier Military, and from within Private Security Sector. Staff possess many years of operating in environments where possessing essential de-escalation skills have mitigated and deterred the potential for violent confrontation.

Upon completion of the course, participants will receive the Special Projects Group Certificate in Trauma-Informed Practice: Real Skills for De-escalating Conflict. 

To book a Private Course, please email us at: [email protected] including some information in the message area covering the following points:

• Company Name / Location / Contact Details
• Point of Contact Name / Position in Company
• Preferred Date of Delivery
• Number of Attendees

One of our team will make contact with you within 24 to 48 hours.

Special Projects Group are a signatory to the Armed Forces Covenant (AFC) and as such, we offer former, and current serving members of the UK Armed Forces a 15% discount. Contact us to  secure your discount code prior to booking or email us to pay by BACs / Bank Transfer and we will provide you with the relevant payment details.